Jaden Beck
1/5
I tried to buy a flatbed for my truck through this place, but they failed to call back after calling 5 time in one week i decided to look elsewhere. When I purchased my flatbed I called big Tex to schedule my installation. I scheduled my appointment for a Monday and dropped it off on a Saturday because I had work on Monday. The service manager told me it would be done Monday evening or worst case Tuesday morning. On Monday around 3 o’clock I still had yet to hear an update so I gave them a call. The service manager was busy and I was informed I’d receive a call back once again. Around 4:45 I still had yet to hear back so I gave them another call when I was informed it would be done Tuesday by the end of the day. Tuesday came around and about 3 o’clock hits and I still hadn’t heard anything so I called again, that’s when they told me it would now be done on Wednesday around noon. On Wednesday about 12:30 I still didn’t receive a call. When I called at 12:30 I was informed it has been done for awhile. After work I went to big Tex to pick up my truck. When I arrived I was talking to the service manager and he was giving very minor details like the gooseball cover was going to be an issue which I had noticed prior. After I paid he walked me out to my truck just for me to find out they DO NOT KNOW HOW TO WIRE IN A FLATBED. all of my lights hyper flashed and when I pushed on the brake lights EVERY SINGLE LIGHT ON THE TRUCK FLASHED LIKE BLINKERS. the tech came out and said that I would need to get my computer flashed by the dodge dealership. I asked about resistors and they said they tried and could no longer provide me any more help. Come to find out I didn’t have to get my computer flashed at the dealership I just had to add resistors on the lights and everything worked normal. Moral of the story DO NOT take a vehicle to this place for a flatbed installation.
