Cupcake a La Mode - Lee's Summit, Missouri

Jo Anne Wasson Honeywell

Cupcakes we're doughy and very heavy. Not a cake consistency at all. Icing had very little flavor and was hard. Way overpriced for the product I got. If I could get a refund, I would. Bought 4 cupcakes that ended up in trash. Don't waste your money. I don't normally give bad reviews, but this was so bad family told me to do so. It was bad for them also.

Leisa Justus

Bought a coconut cake for a small 80th birthday (not all bakeries do coconut), and it was delicious! I was planning this dinner from out of town, and the folks at Cupcake A La Mode were so kind and helpful and communicative!

Vicki Keck

Needed 18 cupcakes for a birthday party at work. Looked on the website and ordering ahead was not user friendly so decided to just go to the store to pick them out. I was informed that for walk ins you aren't supposed to get more 12 cupcakes unless you order ahead. The employee was not friendly. She ended up selling me 18 because it was raining and so they wouldn't be that busy today. The cupcakes are beautiful. They have lots of frosting which is not my favorite. Several of the cupcakes were very dense and dry others very most so may be the particular flavor. Overall, nothing Bundt cakes would have been a better option and stay is much friendlier.

Christopher Lehman

I have loved the Plaza location for about 8 years. I'm beyond excited that there is now a store in Lee's Summit. There are so many great flavors of cupcakes. It is almost to difficult to choose my favorite. If I had to choose the Salt Caramel cupcake is what unicorn dreams and mermaid kisses are made of. They are large, moist, heavenly, and delicious.

Juston Hill

We got a Mamma Mia, chocolate obsession, Bella Nutella, and a gold digger. The icing was amazing. The shop was cute. They don’t have many chairs just to stop in and relax with friends. Outside of that customer service was good.

Kay Fraz

Good flavors/ ?-but wayyyyyy overpriced. $30 for 6 cupcakes... is wild. I should have went to Hyvee or Price Chopper & got a decent cake for 1/2 that.‍♀️

Callie Johnson

The cupcakes were undercooked and icing was bitter on both of our cupcakes. The girl at the register didn’t greet us , didn’t smile , and acted like she didn’t want to be there. We wanted a refund for our cupcakes because who would want more of the same? $11 for cupcakes that were nasty, plainly decorated, and the customer service experience is subpar, save your money and go to Hy-Vee or Walmart.

Can’t reply to your comment, but she wouldn’t have gotten screamed at if you didn’t hide behind your employees. Was screaming at her right? No, and I do regret that and will take accountability. However, train your employees on proper conflict resolution and this would’ve been avoided. For example, instead of telling someone what your not going to do, be apologetic about the situation and because you don’t offer refunds, maybe say hey the next time you come back is a 5-10% discount we apologize for your experience that’s not the product that we want to put out. Who would want a replacement if the cupcakes were underbaked and the icing was bitter due to excessive artificial flavoring ? If two cupcakes tastes that way, that means it’s not an isolated issue. Help your employees by posting your return policy so customers know upfront what to expect. This would avoid the situation all together and customers can make an informed decision before purchasing . I won’t make excuses for screaming at her because that shouldn’t have happened and that was never my intent. I was frustrated with how it all played out amd how she told me what she wasn’t going to do when I asked to speak with a manager or whoever could speak with us about the situation. She outright refused and continue to tell me what she wasn’t going to do and that’s when things escalated( which again I take accountability for my actions). But the facts remain the same…. those cupcakes were under cooked and your buttercream tasted artificial and bitter ( a result of excessive amounts of artificial almond flavoring). Your employees are a reflection of who you are as a leader. Your response shows your lack of empathy, conflict resolution, and leadership skills. So, if you exhibit those traits, so will your employees because they don’t know any different. Instead of pointing fingers, take accountable for the underdone and bitter frosting. Since we were still in the area, that’s why we returned to your establishment (otherwise they would’ve been trashed). Maybe it was a bad frosting and baking day and that’s ok, but what’s not ok is you trying to gaslight a customer. Word of mouth is how you get business, so be cautious in the way you respond to feedback.

Hideko Engel

We ordered our wedding cake here and it was great! It received many compliments. We loved it!